Application for Returns/Refunds
Subject to the terms and conditions in this Refunds and Return Policy and the Terms of Service. Buyers may apply for return of the purchased items and/or refund prior to the expiry of the Guarantee Period
Application for the Return of an Item
buyers may only apply for the refund and/or return of the Item in the following circumstances:
• The Item has not been received by Buyer;
• The Item was defective and/or damaged on delivery;
• Seller has delivered an Item that does not match the agreed specification (e.g. wrong size, colour, etc.) to Buyer;
• The Item delivered to user is materially different from the description provided by Seller in the listing of the Item Miyaamart will review each buyer’s application on a case-by-case basis and, in its sole
discretion, determine whether buyer’s application is successful.
Rights of Seller
When Miyaamart receives an application from buyer for the return of the Item and/or refund, Miyaamart will notify Seller. Seller must respond within the time-frame stipulated in the notification sent by Miyaamart. Should Miyaamart not hear from Seller within the Stipulated Period, Miyaamart will assume that Seller has no response to buyer’s application and will proceed to assess buyer’s application without further notice to Seller. Miyaamart will review each Seller’s response on a case-by-case basis and, in its sole discretion, determine whether buyer’s application may be successful against the circumstances stated by Seller.
Condition of Returning Item
Buyer should ensure that the Item, including any complimentary items such as accessories that come with the Item, must be returned to Seller in the condition received by buyer. We will recommend user to take a photo of the Item upon receipt.
Liability of Product Return Shipping Fee
i) In the scenario of an unforeseen error from the seller’s end (i.e – damaged, faulty or wrong product delivered to the buyer), the seller will bear user’s return shipping fee.
ii) In the scenario of the buyer’s change of mind, buyer shall get seller’s consent prior to the return request and buyer will bear the return shipping fee.
iii) In the scenario where both seller-buyer disputing the party liable for the return shipping fee , Miyaamart at its sole discretion will determine the party liable for the return shipping fee.
Buyer will only be refunded after Miyaamart has received the confirmation from Seller that Seller has received the returned Item. In the event where Miyaamart does not hear from Seller within a specified time, Miyaamart will be at liberty to refund the applicable sum to Buyer without further notice to Seller. The refund will be made to buyer’s credit/debit card or designated bank account, whichever is applicable.
Communication Between Buyer and Seller
Miyaamart encourages Buyers to communicate with each other in the event where problem arises in a transaction. As Miyaamart is a platform for Buyers to conduct trading, Buyer should contact Seller directly for any issue relating to the Item purchased.